Frequently Asked Questions
Welcome to the official Global Sneakers FAQ.
Find here the answers to the most frequently asked questions regarding our authentic sneakers, luxury items, orders, delivery, returns, and our stores.
Yes. All sneakers, clothing, bags, and accessories offered by Global Sneakers are 100% authentic. Each product is inspected before shipping or in-store pickup to ensure its compliance.
The vast majority of our products are sold new, never worn, with their original box and accessories when these are provided by the brand.
Global Sneakers may also offer for sale certain pre-owned items previously purchased from our customers. These products are carefully inspected by our team to verify their authenticity and condition before being listed for sale. When an item is pre-owned, this information is clearly indicated to the customer.
No. Global Sneakers also offers a selection of: luxury bags, streetwear clothing, accessories, and limited editions.
You will notably find items from Louis Vuitton, Dior, Hermès, Gucci, Prada, Chanel, Celine, and Goyard, as well as the biggest sneaker brands.
Yes. Our team searches daily for rare sneakers, limited editions, and exclusive collaborations in order to offer the most sought-after models on the market.
Availability is indicated directly on each product page. In rare cases, a stock error may occur. If an item becomes unavailable after you have placed your order, we will contact you promptly to offer you a suitable solution.
Our preparation and delivery times are generally between 7 and 14 business days for metropolitan France, and up to 20 business days for international deliveries.
Each product is inspected before shipment to guarantee its authenticity.
As soon as your order is shipped, you will automatically receive an email containing your tracking number. You will be able to track your package directly on the carrier's website.
Yes. We ship our orders to many countries around the world. Shipping costs are calculated automatically when you place your order. For deliveries outside the European Union, customs duties and local taxes may apply upon receipt of the package. These charges are not included in the price displayed on the Site and remain the responsibility of the recipient.
We work with: Colissimo, Chronopost, DPD, Mondial Relay.
The carrier is selected according to your delivery method.
As long as your order is not being prepared, please contact us as soon as possible.
Once preparation has begun, no changes can be guaranteed.
If your package is declared lost by the carrier, our team will open an investigation and offer you a suitable solution in accordance with our General Terms and Conditions of Sale.
Yes. You have a period of 14 days after receipt of your order to exercise your right of withdrawal, in accordance with our General Terms and Conditions of Sale.
Simply contact our customer service team by email, including your order number. We will provide you with the return instructions.
Returns must be sent to:
GLOBAL SNEAKERS
Centre Commercial Avant Cap
13480 Cabriès
France
Yes. Return shipping costs are at the customer's expense, unless there was an error in preparation or the product is non-compliant.
Once your return has been received and validated, the refund will be processed using the payment method used for your order, in accordance with applicable regulations.
Yes, subject to availability. Our team will advise you on the procedure to follow.
Yes. All our products are covered by the legal guarantees provided for by French law: the guarantee of conformity and the guarantee against hidden defects. For further details, please consult our General Terms and Conditions of Sale.
Yes. You can find Global Sneakers in two stores: Avant Cap Shopping Center (13480 Cabriès) and Avenue 83 Shopping Center (La Valette-du-Var).
Our teams are ready to welcome you to discover our new products, pick up an order, or receive personalized advice.
Yes. In-store pickup is available for certain products. You will be contacted as soon as your order is ready.
We accept: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Alma (installment payments).
Yes. All transactions are protected by SSL and 3D Secure technologies to ensure the security of your payments.
Yes. We offer payment in installments through our partner Alma.
We recommend you take your usual size. For certain specific models, a size guide is available on the product page.
All available sizes are displayed directly on each product page.
Follow us on Instagram and subscribe to our newsletter to stay informed about restocks, new collections, and limited editions.
Our team is available by email at the following address: globalsneakrs@gmail.com and by phone at 04 42 02 51 15.
Since 2019, Global Sneakers has supported thousands of enthusiasts with a selection of authentic sneakers, luxury bags, premium clothing, and acclaimed customer service.
Our expertise, our two physical stores, and our systematic quality control make Global Sneakers a benchmark for sneaker and fashion enthusiasts.
Our team is at your disposal to answer any questions you may have before, during, and after your order.
Global Sneakers
Cop Your Dream.